Vendor Billing and Payment Questions
If you have questions regarding:
Invoice status or payment timelines
Rate discrepancies
Missing or incorrect expenses
Payment methods
Tax documentation
Any other financial or billing-related matters
Please contact the organization that hired you directly.
The hiring organization manages all financial decisions, payment schedules, and invoice approvals through PAI. The PAI support team does not have visibility into these financial arrangements or the authority to address billing inquiries.
Your hiring organization's contact information can typically be found:
In the original invitation email you received to join PAI
In the Employer Information section of your vendor portal
On the invoice details page of your vendor dashboard
Vendor Technical Support
If you experience technical issues with the PAI platform such as:
Login problems
Error messages
System functionality issues
Missing features or interface problems
Browser compatibility issues
Any other software-related concerns
Please contact PAI technical support directly.
Our support team is available to assist with any technical difficulties you may encounter while using the platform.
You can reach PAI technical support by:
Using the live chat feature within the application when available
Emailing [email protected]
When contacting technical support, please include:
A detailed description of the issue
Screenshots of any error messages (if applicable)
The browser and device you're using
Steps to reproduce the problem